FAQs

All Potli products available through potlishop.com have less than .3% THC per serving, Learn more about our CBD products . To view our cannabis products available at your local dispensary, click here.

Decarboxylation is the process whereby raw cannabis is heated so that the chemical structure of the acid cannabinoids (the A in THCA and CBDA) changes to a neutral (non-acid) form. THC and CBD are the neutral forms of THCA and CBDA.

Yes, all of our products with the exception of our honey is by definition not vegan. However, our honey is ethically harvested from the excess supply and all from our very own backyard in the East Bay, California.

Although there has not been conclusive research conducted, it should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications.

Extra virgin olive oil is an excellent source of monounsaturated fats, antioxidants, and omega-6 and omega-3 fatty acids. That means the same olive oil that's good for you can be just as good for your furry friend. Honey, Chili Oil, and Apple Cider Vinegar not so much!

Yes you can! We recommend cooking with light to medium heat. CBD can be heated up to 350 degrees fahrenheit before degradation. We recommend adding our ingredients soon before serving to preserve both the CBD and the raw benefits of the ingredients themselves. Baking for a prolonged period of time is fine- the internal temperature of baked goods is usually less than the designated baking temperature!

Try one of our Recipes

Our honey is raw so differences in inconsistencies should be celebrated! It may arrive to you in a solid form depending on the temperature of the environment when received. This is quite normal! We recommend that you bring it to its liquid state by giving the jar a soak in warm water.

CBD stands for Cannabidiol, a major cannabinoid found in cannabis plants. Unlike its more famous sibling THC, CBD is non-intoxicating and is known to reduce anxiety, stress, inflammation and support balance in our endocannabinoid system (ECS). 

Learn more about our CBD : Why Potli CBD?

Historically, the benefits of cannabis and CBD in particular have been difficult to fund and study given its classification. While there is always more research that could be done, studies and anecdotal evidence cite the following potential benefits:

Eases pain, Anti-inflammatory,Reduces blood sugar,Eases nausea,Reduces nerve damage, Stops bacteria growth, Stimulates bone growth, Decreases cancer spread,Anxiety and stress relief, Antipsychotic Suppresses muscle spasms, Digestive aid, Supports immune system, Prevents degenerative impacts of aging

Learn more about our CBD: Why Potli CBD?

Cooking has been linked to emotional well being and building social relationships. At Potli, our ingredients are designed to help you live the fullest potential of your life. While everyone’s response to CBD is different, the point is not to immediately wonder if it’s working! The ingredients are working to incrementally benefit your health, which addresses the root cause of your ailments. Whatever you may feel after consuming Potli (the common side effect is feeling relaxed and centered) is what your body has been lacking. And if you don’t feel any psychoactive effects at all this is completely and absolutely normal too! It just means you’re already balanced and the CBD is only enhancing your current state of mind. Use Potli’s ingredients as a healthy living instrument with strong cumulative effects over time.

Learn more about our CBD : Why Potli CBD?

Potli Hemp ingredients are designed for you to consume effortlessly and liberally, just as you would using its non-infused sister. If you’re a newcomer, try starting with a 5mg dose (½ a tablespoon of our honey, for example). We generally recommend 10mg as a standard dose, but feel free to consume as much as you normally eat with these ingredients. The maximum an average human can process in a day is up to 200mg of CBD depending on your bodyweight.

Potli Hemp ingredients are designed for you to consume effortlessly and liberally, just as you would using its non-infused sister. If you’re a newcomer, try starting with a 5mg dose (½ a tablespoon of our honey, for example). We generally Potli Hemp ingredients are designed for you to consume effortlessly and liberally, just as you would using its non-infused sister. If you’re a newcomer, try starting with a 5mg dose (½ a tablespoon of our honey, for example). We generally 

Anywhere, anytime! Potli’s ingredients are here to help you hack your health. Since CBD helps promote homeostasis in our bodies, its functions can serve different needs throughout the day. And if you’re feeling under the weather, it’s time to double down. We love taking a shot of our ACV in the morning to help us tackle the stress of morning commutes or email inboxes or drizzling our EVOO over our lunches to decrease inflammation and keep afternoon slumps at bay. One of our most popular uses is our honey in herbal tea in the evenings to help us unwind and decompress. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Read Our Full Refund Policy

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.Any item that is returned more than 15 days after delivery

Read Our Full Returns Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at queen@getpotli.com and send your item to: 601 4th Street Unit 112, San Francisco, CA 94107, United States.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at queen@getpotli.com.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Use this text to answer questions in as much detail as possible for your customers.

To return your product, you should mail your product to: 601 4th Street Unit 112, San Francisco, CA 94107, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.